Privacy Policy

We collect information you provide directly to us, information we collect automatically when you use our services, and information from third-party sources.

• Information You Provide:
• •Full name, email address, phone number, and company details when you submit a quote request, contact form, or register an account
• •Business information including company registration details, trade licenses, and product requirements
• •Communication records including emails, chat messages, and inquiry details
• •Payment information processed securely through our payment partners (we do not store full card details)
• •Identity verification documents when required for visa or trade services

• Information Collected Automatically:
• •Device information including IP address, browser type, operating system, and device identifiers
• •Usage data including pages visited, time spent, links clicked, and referral sources
• •Location data (country/region level) derived from your IP address
• •Cookies and similar tracking technologies as described in our Cookie Policy

• Information from Third Parties:
• •Business verification data from public trade registries
• •Social media profile information when you connect social accounts
• •Analytics data from Google Analytics and similar services

We use the information we collect for the following purposes:

• Service Delivery:
• •Processing and responding to quote requests, inquiries, and service orders
• •Coordinating sourcing, shipping, visa, and inspection services on your behalf
• •Communicating with suppliers, factories, and logistics partners in China
• •Providing customer support and resolving disputes

• Business Operations:
• •Verifying your identity and business credentials for trade compliance
• •Processing payments and managing billing records
• •Maintaining accurate records for customs, export, and import documentation
• •Complying with Chinese, US, Pakistani, and international trade regulations

• Improvement & Marketing:
• •Analysing usage patterns to improve our website and services
• •Sending service updates, newsletters, and promotional offers (with your consent)
• •Conducting market research and customer satisfaction surveys
• •Personalising your experience based on your trade preferences and history

• Legal & Compliance:
• •Complying with applicable laws, regulations, and government requests
• •Enforcing our Terms & Conditions and other agreements
• •Detecting, preventing, and addressing fraud or security issues

We do not sell your personal information. We share your information only in the following circumstances:

• Service Partners:
• •Chinese factories, suppliers, and manufacturers when facilitating sourcing orders
• •Freight forwarders, customs brokers, and logistics providers for shipping services
• •Quality inspection agencies and factory visit coordinators
• •Visa processing agencies and embassy liaison services

• Technology Partners:
• •Supabase (database and authentication infrastructure)
• •Google Analytics (website analytics — anonymised)
• •Stripe (payment processing — PCI DSS compliant)
• •Email service providers for transactional communications

• Legal Requirements:
• •When required by law, court order, or government authority in China, USA, Pakistan, or other jurisdictions
• •To protect the rights, property, or safety of CHACHA Prime, our clients, or the public
• •In connection with a merger, acquisition, or sale of business assets (with prior notice)

• With Your Consent:
• •Any other sharing with your explicit prior consent

All third-party partners are contractually required to protect your information and use it only for the specified purpose.

We retain your personal information for as long as necessary to provide our services and comply with legal obligations:

• •Account data: Retained for the duration of your account plus 3 years after closure
• •Transaction records: Retained for 7 years for tax and accounting compliance
• •Trade documentation: Retained for 5 years as required by customs regulations
• •Marketing preferences: Retained until you unsubscribe or withdraw consent
• •Website analytics: Aggregated data retained for 26 months (Google Analytics default)
• •Support communications: Retained for 3 years after resolution

When data is no longer required, we securely delete or anonymise it.

Depending on your location, you may have the following rights regarding your personal information:

• Access & Portability:
• •Request a copy of the personal information we hold about you
• •Receive your data in a structured, machine-readable format

• Correction & Deletion:
• •Request correction of inaccurate or incomplete information
• •Request deletion of your personal information (subject to legal retention requirements)

• Restriction & Objection:
• •Request that we restrict processing of your information
• •Object to processing based on legitimate interests or for direct marketing

• Consent Withdrawal:
• •Withdraw consent for marketing communications at any time
• •Opt out of non-essential cookies via our Cookie Preference Centre

How to Exercise Your Rights: Contact our Data Protection team at privacy@chachaprime.com or via our Contact page. We will respond within 30 days. We may need to verify your identity before processing your request.

CHACHA Prime operates across China, the United States, and Pakistan. Your information may be transferred to and processed in these countries, which may have different data protection laws than your home country.

When transferring data internationally, we implement appropriate safeguards including:

• •Standard contractual clauses approved by relevant data protection authorities
• •Data processing agreements with all service partners
• •Technical security measures including encryption in transit and at rest

By using our services, you acknowledge that your information may be transferred to our offices and partners in China, USA, and Pakistan.

We implement industry-standard security measures to protect your personal information:

• •Encryption: All data transmitted between your browser and our servers is encrypted using TLS 1.3
• •Access Controls: Role-based access controls limit who can access your information internally
• •Authentication: Multi-factor authentication for administrative access
• •Infrastructure: Hosted on Supabase with enterprise-grade security and regular audits
• •Payment Security: Payment processing handled by PCI DSS Level 1 certified providers
• •Monitoring: Continuous monitoring for unauthorised access attempts

Despite these measures, no internet transmission is 100% secure. We encourage you to use strong passwords and report any suspected security issues to security@chachaprime.com.

We use cookies and similar technologies to enhance your experience. Please see our full Cookie Policy for detailed information about the cookies we use, their purposes, and how to manage your preferences.

Essential cookies are required for the website to function. You can opt out of non-essential cookies at any time through our Cookie Preference Centre.

Our services are intended for business professionals and are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately at privacy@chachaprime.com and we will delete it promptly.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• •Update the "Last Updated" date at the top of this page
• •Notify registered users by email for significant changes
• •Display a prominent notice on our website

Your continued use of our services after any changes constitutes acceptance of the updated policy. We encourage you to review this policy periodically.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Data Protection Contact: Email: privacy@chachaprime.com

Headquarters: Yiwu Chacha International Trade Co., Ltd. 6th Floor, Room 604, No. 368 Jingfa Avenue Yiwu City, Zhejiang Province, China 322000

Pakistan Office: ARAIN 7 (SMC-PRIVATE) LIMITED Phone: +92 336 658 1021

USA Office: Arain 7 LLC, Wyoming, USA Phone: +1 307 396 4905

We aim to respond to all privacy-related enquiries within 30 business days.